EQ Group SAC, hereinafter referred to as Interseccionale, reserves the right to update and/or modify the Terms and Conditions without prior notice. For this reason, we recommend reviewing the Terms and Conditions each time you access our virtual platform. Visits and transactions made by “users” will be subject to the rules mentioned below.
Below, we detail the Terms and Conditions:
User Registration:
It is a necessary requirement to purchase courses, workshops, or virtual training offered on our platform. Individuals must complete the registration form, which will request only the following information: full name, phone number, email address, national ID number (DNI), user address, and the creation of a password. Users must acknowledge the “Terms and Conditions” at the time of creating their account.
Creation of Secret Password:
The user assumes responsibility for the confidentiality of their account and password (secret key). The user is also required to update their password following the procedure established on the website. This password is for personal use; sharing it with third parties is the user’s responsibility, and Interseccionale and/or affiliated companies bear no liability.
User Rights on This Website:
The user will enjoy all rights established under the Civil Code as well as regulations for consumer protection. Visiting this site, where we offer specific services and digital products, does not impose any obligation on the consumer unless the conditions offered by the company are accepted.
Procedure for Using This Website:
For the services and digital products offered on this website, the company will clearly and easily inform users of the steps necessary to complete their purchase. Users will be notified via email to confirm their order. This order will undergo a validation process, including data verification, payment method confirmation, installation, provisioning, and/or configuration, depending on the type of purchase. Upon completion, the user will receive an email with purchase details and a payment receipt.
Payment Methods Available on This Website:
Only services and digital products offered on this platform can be paid for using the following methods: bank transfers to EQ Group SAC accounts and online payments using Visa and MasterCard credit or debit cards. Services paid by bank transfer will be activated once the payment is credited. The amounts are approved at the time the user clicks “Accept” on the purchase form, and the registered card will be charged accordingly.
Refunds will be handled individually, offering a solution depending on the circumstances and the responsible party. Full refunds, partial refunds, membership extensions, or course access credits may be provided. Claims must be submitted through the channels made available by Interseccionale. Full or partial refunds will be credited back to the original payment method used during the purchase (following the timelines set by the financial entity). In the case of refunds or cancellations for bank transfers, the reimbursement process will be initiated for the stipulated amount (per the financial entity’s timelines).
Order Consent Formation Through This Website:
To consider a transaction as “validated,” EQ Group SAC and affiliated companies will verify the following:
1. The user’s payment method is valid.
2. The client’s information is authentic as provided by them.
3. In the case of offers and/or promotions, the order complies with the detailed price.
If one or more of these criteria are not met, the order will be canceled as a protective measure. The company will cancel the order and contact the financial institution associated with the user’s payment card, and that entity will be responsible for releasing the amount per its procedures.
Service Charges:
The company provides this website for payment of any requested service. We offer customer service at +511 702 0361 to address any inquiries.
Right to Cancel:
The user has the right to cancel their order, provided they notify us in advance as outlined below:
• Within 6 business hours of the purchase or before the configuration of the requested digital services or products.
The cancellation must be communicated through our support channel available on our website. Interseccionale will initiate the refund process through the financial entity used, following that entity’s established timelines.
Exchange and Refund Policy:
The company does not accept exchanges or refunds for:
1. Products for which Interseccionale has incurred expenses for implementation (certificates, blocked slots not taken by another person).
2. Purchases made over 30 days ago, unless the service’s refund is justified by a critical failure or issue preventing its use.
For any exchange and/or refund, the user must comply with the conditions detailed below:
• The user must contact us through our support channels. For changes in project scope, our change control plan applies.
Use of Personal Data on This Website:
We will not share your data with third parties unless required to fulfill your requests, such as sharing your personal information with shipping companies for product deliveries. Shared data will solely be used to validate received orders, improve communication, and enhance the marketing of our products.
Validity of Offers on This Website:
The prices listed on this platform are valid as determined by the responsible department. These may vary depending on the sales channel. The company reserves the right to modify prices, information, sales methods, and more at any time.
Inquiries, Suggestions, and Complaints:
Interseccionale values customer feedback. We provide a contact center at +511 702 3061 for users to share their concerns and receive the best support.
Content and Copyright:
The content and images on our website are the intellectual property of EQ Group SAC and Interseccionale, as one of its brands. Partial or complete use of this information without prior written authorization may result in copyright claims.
Third-Party Content:
Interseccionale references content published by other websites, always crediting the authorship, to provide relevant news on diversity, inclusion, equity, and belonging for its users, aiming to enrich their journey in DEI.
